Returns
Return Eligibility and Authorization
Most unused products may be returned within 30 days of delivery for a refund of the product purchase price or an exchange for the same item. Products must be in new, unused condition. Contact us through our Contact page before returning an item to obtain a Return Authorization (RA) number. Return requests must include the order number and the name of the product being returned. Unauthorized returns may be delayed or refused. The return must be shipped within 14 calendar days after the RA number is issued. Approved returns are made by mail to the address supplied with the authorization. Do not send a return to a manufacturer or to an address shown on a shipping label unless we specifically instruct you to do so.Product Condition and Complete Returns
Return the product with all parts, accessories, cords, adapters, manuals, tags, and protective packaging originally supplied with it. A return that is incomplete, used, damaged after delivery, or missing material components may receive a reduced refund reflecting the documented loss in value or reasonable replacement cost. We will explain any deduction when the return is inspected. We do not charge a restocking fee for an eligible return received complete and in new, unused condition. Products damaged by our error, a confirmed product defect, or carrier handling are not subject to a restocking fee or condition deduction for that damage.Consumable and Biosecurity-Sensitive Products
Feed, treats, supplements, herbs, bedding, pest-control products, and health or first-aid products are eligible for return only when unopened, unused, and in their original sealed packaging. Once opened, used, applied, or exposed to animals or a coop, these products cannot be returned for change-of-mind reasons.Digital Gift Cards and Conditional Final-Sale Products
Digital gift cards are not returnable, refundable, or redeemable for cash after they are issued or delivered, except where required by law. Contact us if a gift card is not delivered or is sent to the wrong recipient. Custom, special-order, clearance, or final-sale products are nonreturnable only when the product listing clearly states that restriction before purchase.Damaged, Defective, Missing, or Incorrect Orders
Please report a damaged, defective, missing, or incorrectly shipped item within seven calendar days after delivery. If a concealed defect could not reasonably have been discovered within that period, contact us as soon as the issue is discovered. Prompt reporting helps us document carrier damage and replace missing or incorrect products quickly; it does not limit rights provided by applicable law or a written product warranty. Include the order number, the affected item and quantity, and a description of the problem. When applicable, provide clear photographs of the product, the shipping carton, interior packaging, shipping label, damage, missing components, or incorrect item. For an electrical or mechanical problem, we may request photographs or a short video demonstrating the issue when it is safe to do so. Keep the product and all packaging until we provide instructions. These issues remain eligible for resolution even when the product would not qualify for a change-of-mind return. Depending on the circumstances and product availability, we may provide replacement parts, replace the item, issue a refund, or coordinate a manufacturer-warranty claim. My Favorite Chicken pays authorized return shipping when an item is confirmed defective, damaged in transit, or incorrectly shipped.Refund Processing and Shipping Charges
We will notify you after the return is received and inspected. Approved refunds are submitted to the original payment method within three business days after inspection. Banks and payment providers commonly require an additional five to ten business days to post the credit. If a posted refund has not appeared after that period, contact your bank or card issuer and then contact us with the order number. Original standard outbound shipping charges are refunded when the entire order is returned because of our error, an eligible product defect, or carrier damage. Original shipping charges, upgraded or expedited shipping charges, duties, brokerage charges, and similar delivery costs are otherwise nonrefundable unless required by law. Complimentary standard shipping is not deducted from an eligible change-of-mind refund.Exchanges and Unavailable Replacements
Eligible exchanges are normally for the same product. If the replacement is unavailable, we will issue a refund to the original payment method; the customer may choose store credit instead. A request for a different product is handled as a return and a new order so that pricing, inventory, taxes, and shipping are calculated correctly.Return Shipping and Lost Return Packages
Customers are responsible for return shipping for change-of-mind returns and other non-defect reasons. Use a trackable shipping service and retain the receipt and tracking number. Shipping insurance is recommended for higher-value returns. A customer-arranged return remains the customer's responsibility until it is delivered to the authorized return address. When My Favorite Chicken supplies a prepaid return label for an approved damaged, defective, or incorrect shipment, use that label and obtain an acceptance scan from the carrier. We will handle the carrier claim for a package lost after that acceptance scan.Order Cancellations, Shipped Orders, and Refused Deliveries
Contact us immediately if an order needs to be canceled. We will attempt to cancel an order that has not entered fulfillment, but cancellation is not guaranteed once picking, packing, label creation, or shipment has begun. After an order ships, the applicable return rules apply. A refused or undeliverable shipment that is not the result of our error is treated as a change-of-mind return after it comes back to us. Actual return-carrier charges or address-correction fees may be deducted from the refund. No such deduction applies when the refusal or delivery failure resulted from our error.Manufacturer Warranties and Electrical Products
Some products include a manufacturer's written warranty. When a product-specific warranty is offered, its stated coverage, duration, exclusions, and claim procedure control and should be reviewed before purchase. This return policy does not replace rights provided by an applicable written or implied warranty. Coop Defender Gold automatic door openers and kits include a one-year limited warranty. Review the complete terms before purchase and retain the original receipt or order confirmation. The Radiant Chicken Coop Heater, model CPHEAT, includes a one-year limited warranty against defects in materials and workmanship. Proof of purchase is required; registration is not required.First Saturday Lime satisfaction guarantee: First Saturday Lime offers a separate 60-day manufacturer satisfaction guarantee. Under the manufacturer’s published terms, customers must submit the receipt, package UPC, and contact information within 60 days of purchase; the program is limited to one refund per person. This manufacturer program does not extend My Favorite Chicken’s 30-day return window or change the eligibility requirements above. Claims under the manufacturer guarantee are handled according to First Saturday Lime’s terms.
During the 30-day return period, contact us first about a suspected defect. After 30 days, we may help identify the applicable manufacturer-warranty process. Keep the order confirmation, model or serial information, manuals, and warranty documents. Stop using and unplug an electrical product if it is damaged, wet, overheating, sparking, producing an unusual odor, or otherwise appears unsafe. Do not continue testing an unsafe product. Damage caused by misuse, improper installation, water exposure contrary to instructions, or alteration is not treated as a product defect to the extent that the condition caused the failure.